"I'm new to wigs, which one is best for me?"

All our wigs come with 6X6 and 7X7 closures, which make our wigs more manageable than frontals if you are new to wigs. I would recommend a 6X6 wig, as it will have less lace to manage and still give you the frontal illusion. 

"Will I need to do anything to my wigs once I receive them?"

The only thing you'll have to do is cut the lace. If you are scared of cutting it wrong, just send us an email to customerservices@sheque.uk (quoting your name and order number in the subject line) and we will cut it before shipping it. Apart from that, our wigs will come machine sewn, with knots bleached, hairline plucked, hair coloured and styled straight from the box.

"Are your wigs made with human hair?"

Sheque uses donors' hair from Southeast Asia. 

"How long does the hair take to ship?"

All wigs on the website are subject to 7 - 12  days processing, BEFORE shipping. This is because of the time it takes to construct and customise your unique wig. Bundles, instead, are subject to 3-5 day processing before shipping. This is because of the time it takes to craft your bundles before shipping. Once they're shipped, here are the approximate delivery times based on your location:

• UK: 3-5 business days
• INTERNATIONAL: 5-7 business days

Once your wig or bundles are shipped, you will receive an email with your tracking number.

Please make sure to plan ahead of time to make sure you get your wig on time. 

**Please note that once the hair is shipped, we will not be liable for any missing, stolen, or lost packages. If you find yourself in these circumstances and want to appeal, we recommend you open a claim with Royal Mail.

"What's your return policy?"

We offer refunds only when we are at fault.

If you order a wig and you get the wrong texture, cap size, or length, we will be more than happy to correct our mistake. We encourage you to contact us via email (customerservices@sheque.uk), and we will issue a refund once we receive the wig back.

Please note: when sending the wigs back, we will require a copy of the tracking number to show proof of delivery.

Apart from that, all sales are final, unless you face any of the issues stated above, we cannot accept any refunds or exchanges once your order has been placed.